Your privacy is important to us. Check out our privacy policy to learn more about how we handle any personal data.

 

Ambulance Tasmania (“us”, “we”, or “our”) operates our website and our mobile applications (hereinafter referred to as the “App”). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our App and the choices you have associated with that data.

We use your data to provide and improve the App. By using the App, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

• App means the https://cpg.ambulance.tas.gov.au website and the AT CPG mobile application operated by Ambulance Tasmania.
• Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data is data collected automatically either generated by the use of the App or from the App infrastructure itself (for example, the duration of a page visit).
• Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our App to you.

Personal Data

While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our App or when you access the App by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our App that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the App with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our App and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our App.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our App.

Examples of Cookies we use:

• We use Session Cookies to operate our App.
• We use Preference Cookies to remember your preferences and various settings.
• We use Security Cookies for security purposes.

Use of Data

Ambulance Tasmania uses the collected data for various purposes:

• To provide and maintain our App
• To notify you about changes to our App
• To allow you to participate in interactive features of our App when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our App
• To monitor the usage of our App
• To detect, prevent and address technical issues

Deleting Data

Deleting a user account

To permanently delete a user account you have created within the app, following the instructions here.

Data deletion requests

If you have created an account within the App, you can permanently delete your account by following the instructions above. This will remove your account and any associated personal information stored by us.

The App also collects limited technical and usage analytics to help us improve performance, reliability, and functionality. This information is either aggregated or de-identified and is not used to identify individual users. Because this data cannot reasonably be linked back to an individual once collected, it is not subject to individual deletion requests.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Ambulance Tasmania will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

Ambulance Tasmania may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Ambulance Tasmania
• To prevent or investigate possible wrongdoing in connection with the App
• To protect the personal safety of users of the App or the public
• To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our App (“Service Providers”), provide the App on our behalf, perform app-related services or assist us in analysing how our App is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our App.

• Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our App. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links to Other Sites

Our App may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our App, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at info@media4learning.co.nz