Your privacy is important to us. Check out our privacy policy to learn more about how we handle any personal data.

 

Ambulance Tasmania (“us”, “we”, or “our”) operates our website and our mobile applications (hereinafter referred to as the “App”). Media4Learning Ltd develops and technically operates the App on our behalf and may process information as necessary to provide and support the App.This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our App and the choices you have associated with that data.

This Privacy Policy explains how we collect, use, disclose, retain and protect information when you use the App, and the choices available to you regarding that information.

Definitions

• App means the https://cpg.ambulance.tas.gov.au website and the AT CPG mobile application operated by Ambulance Tasmania.
• Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data is data collected automatically either generated by the use of the App or from the App infrastructure itself (for example, the duration of a page visit).
• Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use

We collect information as necessary to provide, maintain and improve the App.

Personal Data

While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name

Usage Data

We may collect limited technical and usage information when you use the App. This may include information such as your device type, operating system, App version and settings, pages or screens viewed, the date and time of use, time spent within the App, and diagnostic or performance information.

This information is used to understand how the App is used, monitor its performance and help us improve its functionality and user experience.

Cookies and Local Storage

We may use cookies and similar local storage technologies to support the operation of the App and remember user preferences or settings.

These technologies may store information on your device to maintain functionality and provide a consistent user experience. We do not use cookies for advertising or to track users across apps or websites owned by other companies.

Use of Data

We use the collected data for various purposes:

• To provide and maintain our App
• To notify you about changes to our App
• To allow you to participate in interactive features of our App when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our App
• To monitor the usage of our App
• To detect, prevent and address technical issues

Data Retention

We retain Personal Data only for as long as necessary to provide and maintain the App, fulfil the purposes described in this Privacy Policy, and meet any applicable legal, regulatory, security or operational requirements.

Personal information associated with a user account is retained while the account remains active. If a user requests deletion of their account, the account and associated personal information will be permanently deleted. Copies of this information may remain in routine system backups for a limited period before being automatically deleted in accordance with our backup retention practices.

Limited technical and usage analytics may be retained in aggregated or de-identified form. Where this information can no longer reasonably be associated with an identifiable individual, it may be retained for analysis, reporting and improvement of the App.

Deleting Data

Deleting a user account

To permanently delete a user account you have created within the app, follow the instructions here.

Data deletion requests

If you have created an account within the App, you can permanently delete your account by following the instructions above. This will remove your account and any associated personal information stored by us.

The App also collects limited technical and usage analytics to help us improve performance, reliability, and functionality. This information is either aggregated or de-identified and is not used to identify individual users. Because this data cannot reasonably be linked back to an individual once collected, it is not subject to individual deletion requests.

Transfer of Data

Your information, including Personal Data, may be transferred to and processed or stored in countries outside your place of residence. Data protection laws in those countries may differ from those in your jurisdiction.

Where Personal Data is transferred, we take reasonable steps to ensure appropriate safeguards are in place and that the information is handled in accordance with this Privacy Policy.

Disclosure of Data

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary:

• To comply with a legal obligation
• To protect and defend our rights or property
• To prevent or investigate possible wrongdoing in connection with the App
• To protect the personal safety of users of the App or the public
• To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may use third party service providers to host, operate, secure, maintain and analyse the App. These providers may process Personal Data only as necessary to provide services to us. They are required to protect that information and not use or disclose it for unrelated purposes.

Analytics

We may use third-party analytics services, such as Google Analytics, to help us understand how the App is used and to improve its performance and functionality. These services may collect technical information about your device and use of the App.

We do not use Google Analytics for advertising or to track users across apps or websites owned by other companies.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links to Other Sites

Our App may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at info@media4learning.co.nz